FAQ
Clear answers to practical questions.
Explore direct, useful answers to common questions about brand clarity, websites, WordPress, AI workflows, creative strategy and knowledge systems. Each article is designed to help you understand the issue, make a better decision and know what to do next.
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Can I share client work?
Please share only material you have permission to discuss, with unnecessary confidential information removed. We’ll agree before using any material in an AI tool. A public or fictional example can also give us something useful to work with.
Can mentoring help with my portfolio or a client project?
Yes. Bring a selected portfolio piece, brand, website, presentation or brief. We can look at its purpose, the audience, your reasoning and where a revision would help most. We’ll agree on a manageable focus beforehand; a session is not a promise to review or complete an entire project.
Can we work on positioning, proposals or pricing conversations?
Yes. We can examine what you offer, who it is for, how you explain its value and where a proposal or scope feels unclear. Bring an example and the decision you face. The aim is a clearer recommendation or conversation to test, without promising clients, income or a particular commercial result.
Do I need AI experience or paid tools?
You can start with no AI experience. Tell me what you want to do and which tools, if any, you already use. We’ll discuss any access or cost requirements before agreeing on a session that depends on them.
Do I need to book several sessions?
No. Start with one. If further sessions would be useful, we can agree on them individually.
How can mentoring help me use AI in my creative workflow?
We start with one real task, such as reviewing a brief, preparing a proposal or organising reusable knowledge. Together, we can work through the context and instructions an AI tool needs, try a small example and check the output. You leave with an approach to test in your own work.
How do I enquire about mentoring?
Email hello@rgd.cx with a little context, the question you want to work through and your time zone. A link to your work is welcome but optional. For AI mentoring, include the task you want to improve and any tools you already use. I’ll confirm whether I can help.
How do we decide whether an AI workflow is useful?
We compare a small trial with how you currently do the task. We’ll look at the quality of the result, the checking and correction it needs, and whether it makes the work easier. A useful workflow should help you make better use of your judgement, with a clear point for human review.
How long is a session, and where does it take place?
We’ll agree on the duration and meeting arrangements before you book. Include your time zone in your enquiry so we can discuss a suitable time. I’ll confirm the focus, fee and what is included together, so you can decide whether the proposed session fits what you need.
How much does mentoring cost?
I’ll confirm the fee and what’s included before you commit. Your initial enquiry carries no obligation to book.
Is this mentoring, coaching or a done-for-you service?
I describe this offer as mentoring because we work with your situation and I contribute practical experience, questions and feedback. You remain responsible for your decisions and work. If you need someone to design, build or deliver a project for you, we should discuss a separate project scope.
What is creative mentoring with Richard?
Creative mentoring is a one-to-one working conversation about your practice, a project or a decision. Bring the context and something you want to move forward. I’ll help you examine the problem, question assumptions and consider your options, so you can choose a practical next step.
What should I prepare for a mentoring session?
Bring one question or decision, a short explanation of the context and a relevant work sample if you have one. Include what you have tried and where you are getting stuck. You do not need a polished brief. We’ll agree on any specific preparation before the session.
Who is this mentoring for?
This mentoring is for designers, brand strategists, freelancers and people running small creative studios. You might be starting out, developing your independent practice or changing direction. The fit depends on the question you bring and whether my experience in strategy, design, digital delivery and AI workflows can help.
Will you build an AI workflow for me?
We can work through a small setup or example together where the session allows. Larger integrations, custom development and ongoing technical support need a separate scope.
How do I know whether I have a content problem or a decision-system problem?
You may have a decision-system problem when your brand, website, content, sales conversations and AI workflows describe different problems, audiences, promises, owners or measures of success. More posts or a better calendar will not resolve that disagreement; first identify the earliest decision that no longer matches the rest.
How should ownership of website accounts, files and third-party assets be agreed?
Agree ownership, administrator access, licence status, handover method and ongoing responsibility in the proposal or contract before work begins. Treat domains, hosting, repositories, analytics, source files, fonts, plugins, images, datasets and subscriptions separately: access to an account does not automatically mean that every asset or licence can be transferred.
What is the difference between a Second Brain and a knowledge pack?
A Second Brain is an ongoing, governed system for retaining the context, decisions, sources, risks and methods behind your work. A knowledge pack is a deliberately bounded resource built for a defined topic, audience or AI use case. One preserves continuity across work; the other packages selected knowledge for a specific purpose.
What makes a handover usable after a project ends?
A usable handover lets the next responsible person continue without reconstructing the project from old emails, folders and private memory. It should make the important decisions, dependencies, owners, acceptance conditions, current source, known risks and next actions easy to find and safe to interpret.
What should you check before publishing a client case study or testimonial?
Before publishing a client case study or testimonial, confirm the work, role, scope, claims, client naming, quotation, testimonial source and every logo, image, screenshot or media asset that will appear. A historical draft, an old project file or a live-looking website is not evidence of current public-use permission.
Can a WordPress plugin make a Divi site WCAG compliant?
No plugin should be treated as a complete WCAG-compliance guarantee for a Divi site. A plugin can help with specific issues, but compliance depends on content, theme output, plugins, custom code, design choices, testing and ongoing governance. Treat plugins as tools inside a wider accessibility process.
Can I build my brand myself or should I hire a strategist?
Build it yourself when the risk is low, the audience is small and you mainly need a working direction. Hire a strategist when unclear positioning, weak proof, stakeholder disagreement or a major launch could cost real money. The test is consequence and complexity.
Can I use a landing page to test a business idea before building a full website?
Yes. A landing page can test whether people understand the offer, trust the promise and take the next step before you invest in a full site. It should include one audience, one problem, one offer, proof or credibility signals, a clear call to action and behaviour tracking.
Do I need a WordPress care plan?
You need a WordPress care plan when downtime, updates, security, backups, performance or small changes matter enough that reactive support is too risky.
FAQ categories
Browse by answer hub
These category hubs group related FAQ articles into focused answer pages while the main FAQ index keeps search, category, and intent filters available.
RGD Profile / Accounts
Answers about RGD profile setup, account routes, identity, and how the public profile system fits together.
Clearer Brands
Questions about brand clarity, positioning, voice, trust, and making a business easier to understand.
Websites That Work
Practical answers on website structure, pages, content, conversion paths, and making a site easier to use.
WordPress Reality
Clear answers about WordPress care plans, plugin risk, maintenance, performance, ownership, and practical tradeoffs.
SEO Answer Hub
Search-focused answers about indexing, sitemap hygiene, Google visibility, structured content, and useful pages.
Knowledge Pack Process
Answers about building, packaging, importing, maintaining, and improving structured knowledge packs.
AI With Judgement
Practical answers about using AI without outsourcing judgement, strategy, customer value, or responsibility.
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